Client Success & Account Operations Support for Growing Businesses
I help service businesses, agencies, consultants, SAAS companies and B2B teams retain clients, grow accounts, and keep client-facing projects moving — without everything depending on the founder.
Hi, I’m Catia Trooskin
I partner with growing businesses to bring structure to client relationships, project delivery, and account operations — so clients feel supported, projects stay on track, and opportunities for retention and growth do not fall through the cracks.
With 18 years of experience in wholesale sales and account management, including more than $50M in personal sales volume, I understand what it takes to build trust, manage client expectations, grow accounts, and protect long-term relationships.
Today, I bring that same client-first mindset into fractional client success, account operations, and project management support.
Keep Clients. Grow Accounts. Deliver With Confidence.
Winning the client is only the beginning.
The real growth happens after the sale — through clear communication, consistent follow-through, organized delivery, and a strong client experience.
Troo Virtual Services helps businesses create the structure behind client success: onboarding, project tracking, communication rhythms, account follow-up, and internal accountability.
The goal is simple: help you retain the clients you worked hard to win, grow existing accounts, and deliver a more professional client experience without adding unnecessary complexity.
Our Services
Client Success & Account Management Support
Strengthen client relationships and create a better experience after
the sale.
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Support client communication and follow-up
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Track client needs, risks, and opportunities
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Prepare for client check-ins and account reviews
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Support retention, renewals, referrals, and account growth
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Help ensure clients feel seen, supported, and well-managed
Project & Delivery Operations
Keep client-facing work moving with clarity and accountability.
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Manage timelines, deliverables, and priorities
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Create project dashboards and status updates
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Coordinate internal teams, contractors, and stakeholders
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Track decisions, next steps, and open items
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Reduce founder bottlenecks in delivery
Client Experience
Systems
Build simple, repeatable systems that support better client outcomes.
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Improve onboarding and handoff processes
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Create client communication rhythms
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Develop SOPs and workflow documentation
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Organize client/project information
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Build systems that make delivery smoother and more consistent
Contact us to schedule a free Discovery Call today.
Diamond Mind Enterprises & A Leadership Beyond
While I am bursting with creativity and enthusiasm, I can sometimes be unfocused. Catia is an anchor, seamlessly aligning my big-picture vision while helping me prioritize and concentrate on what matters most, given limited resources.
She has a keen intuition for when to rein me in and when to allow me more freedom. Catia has exceeded my expectations in many ways.
I thought I needed a 'virtual assistant,' someone to manage tasks, and feared I couldn’t afford the expense.
What I learned and received is an operations manager, which I no longer can afford not to have.